Last Updated: February 12, 2025
Company: Chamal Estate
Location: Tetouan, Morocco (online-based)
Contact: info@chamalestate.com
Website: https://www.chamalestate.com
1. Introduction
Chamal Estate (“we”, “us”, “our”) operates the online real estate platform chamalestate.com.
We are committed to protecting the privacy, data, and rights of all Users who access or interact with our Platform.
This Privacy Policy explains:
what data we collect
why we collect it
how we store and protect it
how cookies and tracking technologies work
your rights regarding your personal data
By using chamalestate.com, you agree to this Privacy Policy.
2. Data We Collect
2.1. Information Provided by Users
This includes:
Full name
Email address
Phone number
Profile details
Company/agency information
Property listings and descriptions
Uploaded photos and documents
Payment information (processed by trusted third-party providers)
2.2. Automatically Collected Data
This includes:
IP address
Browser type
Device information
Pages visited
Click actions
Login timestamps
Referring websites
Search behavior
2.3. Lead Communication Data
If a User submits an inquiry or lead request:
name
email
phone number
message content
inquiry details
timestamps
metadata related to the listing
2.4. AI Processing Data
To operate AI-based features (current and upcoming), we may process:
property descriptions
listing data
photos
inquiry data
user-provided text
AI-generated summaries or suggestions
AI processing is used solely to improve Platform functionality.
3. How We Use Your Data
3.1. To Operate the Platform
Create and manage accounts
Publish listings
Forward leads and inquiries
Deliver email notifications
Provide user services
3.2. To Improve the Platform
Performance analysis
Search enhancements
UX improvements
Feature development
3.3. AI-Assisted Functionality
Includes current or upcoming tools such as:
AI Lead Qualification & Matching
AI Insights
AI-Assisted Communication (when launched)
AI Marketing Tools (when launched)
3.4. Safety & Compliance
Fraud prevention
Duplicate listing detection
Enforcing Terms & Conditions
3.5. Payments
Handled securely by third-party processors (e.g., Stripe).
We do not store full card numbers.
4. Legal Basis for Processing
We process data based on:
performance of contract
user consent
legitimate interest (operating the platform)
compliance with applicable laws
5. Sharing of Data
We do NOT sell personal data.
We only share it with:
5.1. Third-Party Service Providers
Such as:
hosting companies
payment processors
email providers
analytics platforms
AI processing services
These providers must protect User data.
5.2. Sharing Data with Agents, Agencies & Service Providers
When a User submits a lead, inquiry, or request, Chamal Estate transfers the submitted information to the relevant Agent, Agency, or Service Provider.
This may include:
name
phone number
email
message content
inquiry details
property or service reference
optional data provided by the User
This transfer is necessary for communication between Users and the listing owner.
Once transferred:
The receiving party becomes an independent data controller.
Chamal Estate is not responsible for:
how they use the data
further communication
their privacy practices
any agreements or disputes that follow
If a User does not want their details shared, they should not submit inquiries or forms on the Platform.
5.3. Legal Compliance
We may disclose data if required by law, regulation, or court order.
6. AI Tools & Data Usage
Users acknowledge that:
AI may generate imperfect or inaccurate results
AI output must be reviewed manually
AI processing may involve third-party AI services
Chamal Estate is not liable for errors produced by automated systems.
7. Data Retention
We retain data only as long as needed for legitimate purposes.
7.1. Inactive Accounts
If an account is inactive or unpaid for 6 months, we may:
delete listings
delete leads
remove uploaded media
close the account
8. Data Protection & Security
We use industry-standard measures:
HTTPS encryption
secure hosting
access controls
data minimization
However, no online system is completely secure.
Users accept the risk associated with internet communication.
9. User Rights
Users may request:
access to their data
correction of inaccurate data
deletion of their account
export of personal data
withdrawal of consent for non-essential cookies
To make a request: info@chamalestate.com
10. Cookies & Tracking Technologies
chamalestate.com uses cookies to enhance the experience.
10.1. Types of Cookies
a) Essential Cookies
Required for login, sessions, and security.
b) Performance Cookies
Analytics and platform performance insights.
c) Functionality Cookies
Preferences, saved searches, settings.
d) Marketing Cookies
Used only if implemented in the future.
10.2. Cookie Consent
Users may see a consent banner when visiting the site.
Non-essential cookies require approval.
Users may disable cookies via browser settings.
11. Children’s Privacy
The platform is not intended for users under 18.
We do not knowingly collect data from minors.
12. Cross-Border Data Transfers
Some data may be stored or processed in other countries through third-party tools.
These transfers comply with applicable regulations.
13. External Links
We are not responsible for content or privacy practices on external websites.
14. Changes to This Policy
We may update this Policy at any time.
Updates will be posted on this page.
Continued use of the Platform signifies acceptance.
15. Contact Information
Chamal Estate
Website: https://www.chamalestate.com
Email: info@chamalestate.com
Location: Tetouan, Morocco (online-based)